Shipping Policy

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

if you receive a refund, the cost of the return shipping will be deducted from your refund.

 

Postage costs

Australia-wide is:

$7.50 for standard post (3-10 business days)

$10.50 for express post (1-5 business days)

 

International shipping + tracking: 

$23.50 for standard (7-12 business days)

$33.75 for express (5-8 business days)

 

We post our goods within 1-3 days if they are ready to ship, and made to order items may take up to 5 to 10 business days. If your order is urgent you can email us (see below) to ensure parcels are delivered in time for you.

IMPORTANT: For tracked and express international shipping, please choose the correct shipping options in check out (if applicable). Australia-wide postage is automatically tracked. All tracking is updated with an email notification after an initial email confirming purchase.

 

Local pick-up

Our studio can be found on google maps HERE, please notify us when you intend on picking up your purchase via email to unsure there is someone available in the studio. 

 

Contact Us

If you have any further questions or would like to issue a return or exchange, please email us at: hello@erinlightfoot.com 

Alternatively you can also use our general enquires form to get in touch HERE