FAQ

What metal is in the earrings?

Sterling Silver.

I'm in a rush, can you send today?

Yes. Please text us 0451 180 994

Choose from in-stock styles (anything that is NOT labeled as PRE-ORDER
Text 0451 180 994 and to tell us your order is urgent.

Do you gift-wrap?

Yes. We also write custom gift cards. Just leave your words in the notes section at checkout.

Do you sell single earrings?

Yes.

Email us a picture of the single earring you need.

Cost : 50% of the cost of a pair + postage of $7.95

Archived styles: Not always available.

Can the pieces break?

Yes. If dropped on a hard surface. However we have 1000's of customers who wear their jewellery everyday with no problem. Store with care and all will be well.

Porcelain does not like:

Drops on hard tiles.
Scratches from being stored with many other objects in a bowl or a handbag.

Returns, Refunds or Exchange:

If something is wrong, please let us know.

Faulty items will be replaced with apology from us.

We’re happy to exchange as long as your item is:

Completely unworn
As-new and in perfect condition
Returned in original packaging (box, cards)

Timeframe: please contact us within 7 days of delivery.

Shipping cost are covered by us for any faulty items and covered by the customer in the case of change of mind.

Repairs or Replacements:

Repair or replacement are possible. Please get in touch.

See here

Postage costs:

Australia-wide is:

$7.50 for standard post (3-10 business days)

$10.50 for express post (1-5 business days)

International shipping + tracking:

$23.50 for standard (7-12 business days)

$33.75 for express (5-8 business days)

We post our goods within 1-3 days if they are ready to ship.

Pre-ordered items take 1-4 weeks.

If your order is urgent please let us know via text or email and we will do our best

Contact:

0451 180 994

hello@erinlightfoot.com

Local pick-up

Our studio address is:

8 Atkins st

Red Hill

QLD

Please text to arrange a time 0451 180 994

FAQ