FAQ

Thanks for shopping at Erin Lightfoot Studio.

If you are not entirely satisfied with your purchase, we are here to help.

 

Returns

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging

Your item must be identified with a clear fault by providing an image of the problem provided to us via email. (see below)

* As a small batch studio, we do not accept returns if the customer has a change of mind.

 

Refunds or Exchange

Once we received your item, we will inspect it and notify you that we have received your return item. We will immediately notify you on the status of your refund or exchange after inspecting the item.

if your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 10 business days, depending on your card issuer's policies.

 

Repairs or Replacements

Our earrings are made to last, however sometimes when overloved

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

if you receive a refund, the cost of the return shipping will be deducted from your refund.

 

Postage costs

Australia-wide is:

$7.50 for standard post (3-10 business days)

$10.50 for express post (1-5 business days)

 

International shipping + tracking: 

$23.50 for standard (7-12 business days)

$33.75 for express (5-8 business days)

 

We post our goods within 1-3 days if they are ready to ship, and made to order items may take up to 5 to 10 business days. If your order is urgent you can email us (see below) to ensure parcels are delivered in time for you.

IMPORTANT: For tracked and express international shipping, please choose the correct shipping options in check out (if applicable) or contact us for bulk order or special requests. Australia-wide postage is automatically tracked. All tracking is updated with an email notification after an initial email
confirming purchase.

 

Contact Us

If you have any further questions or would like to issue a return or exchange, please email us at: hello@erinlightfoot.com