Repairs and Replacements
Need help? Contact us:
hello@erinlightfoot.com
0451180994
Your Warranty
Every purchase comes with 1 year of free warranty. That means if your jewellery is damaged from drops, daily wear, or glue weakening, we’ll repair it free of charge.
Need more peace of mind?
-
2-Year Extended Warranty: $29
-
5-Year Extended Warranty: $49
Care Menu (after warranty)
For pieces outside the 1-year warranty, you can choose from our Care Menu. Each service is designed to give your jewellery a spa-like refresh.
-
Re-glue – $7
If a stud back comes away from an earring or an option for breakage if you have the parts. Our re-glue service come with complimentary polish. (Re-glue is FREE if combined with another service). We recommend single replacement as a more satisfying option. - Single earring replacement - 50% cost of the pair.
- Single earring replacement (2nd's quality) - 30% cost of the pair.
-
Sterling Silver Replacement – $15
Replace worn or damaged silver components. -
Gold Touch-Up – $25
Bring back the glow with a fresh layer of gold finish. Perfect for well-loved favourites. Oils in skin and makeup can wear the gold down over time. This will restore the glow of your piece. - Return shipping - FREE! You send it to us and we will return it to you FREE of charge as a thank you for working with us.
Bonus offer - Free repair with new purchase
Love adding new pieces to your collection? Anytime you buy a new piece, we’ll repair your existing jewellery for free as a thank-you for being part of the family. Just send it in and we will return it with your new order.
How to Book a Repair
-
Contact us (hello@erinlightfoot.com or 0451 180 994) with your piece and the service you’d like.
-
Send it in to 8 Atkins st, Red Hill, QLD, 4059
-
Receive it back refreshed, restored, and ready to wear!
Replacement
Yes single replacement is possible: Get in touch at hello@erinlight.com with a photo of your piece. If we have it in stock. We sell singles at 50% of the cost of a pair.
Archived styles: We don't keep every style in stock forever. We will try to help but sometimes we no longer carry the style. If we can make it, we charge a setup fee of $110 + the cost of the single earring.
2nd's stock: If you purchased from 2nd's stock, your single will be a 2nd (which means that sometimes there is a wait for it to become available).