FAQ ?

FAQs

Introduce your brand, products and vision statement and welcome customers to your store.

Do you sell single earrings?

If you loose or break an earring, we can generally sell you a single replacement. Email us a picture of the single earring you need and we will do our best to match it. Prices for single earrings are:

Current styles : 50% of the cost of a pair + postage of $7.95

Archived styles: 100% of the cost of the pair + postage of $7.95. This is because the earring will need to be especially custom made from scratch.

*Wait times on single earrings vary depending on whether the item is currently in stock or needs to be made.

I'm in a rush, can you deliver something?

Yes

Choose from in-stock styles (anything that IS NOT labeled as pre-order)
Text 0451 180 994 and to tell us your order is urgent.

What metal is in the earrings?

Sterling Silver.

Do you gift-wrap?

Yes. We are happy to gift-wrap. We also write custom gift cards. Just leave your words in the notes section at checkout.

Do the pieces break easily?

Yes if dropped on a hard surface. If you store your piece with care it is likely that you will have it for many, many years.

Porcelain does not like:

Drops on hard tiles
Scratches from being stored with many other objects in a bowl or a handbag

To keep for many years to come, simply store the piece in a jewellery box or dish when not being worn.

Returns:

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging

Your item must be identified with a clear fault by providing an image of the problem provided to us via email. (see bottom of page)

Our response time from initial contact will between 1-2 business days.

* As a small batch studio, we do not accept returns if the customer has a change of mind.

Refunds or Exchange:

Faulty items will be replaced.

Change of mind items will be offered exchange or credit note. However please note sale items are final.

We’re happy to exchange or issue a credit note as long as your item is:

Completely unworn
As-new and in perfect condition
Returned in original packaging (box, cards)

Timeframe: please contact us within 7 days of delivery.

Shipping cost are covered by us for any faulty items and covered by the customer in the case of change of mind.

Repairs or Replacements:

See here

Repair or replacement are possible. Please get in touch.

Postage costs:

Australia-wide is:

$7.50 for standard post (3-10 business days)

$10.50 for express post (1-5 business days)

International shipping + tracking:

$23.50 for standard (7-12 business days)

$33.75 for express (5-8 business days)

We post our goods within 1-3 days if they are ready to ship.

Pre-ordered items take 1-4 weeks.

If your order is urgent please let us know via text or email and we will do our best

Contact:

0451 180 994

hello@erinlightfoot.com

Local pick-up

Our studio address is:

8 Atkins st

Red Hill

QLD

Please text to arrange a time 0451 180 994